Swiss Assist is committed to respecting your right to privacy and protecting your personal information. This document sets out our policy on handling personal information collected when you use our sites, contact us or use our services.
Personal Information, Collection and Use
Swiss Assist is providing healthcare and risk management solutions to clients around the world. The following table lists the main types of personal information collected by Swiss Assist, the purposes for which it is used and who it is disclosed to.
Personal Information |
How is it Collected? |
What is it Used for? (Purpose) |
|
Information such as names and contact details of individuals who contact Swiss Assist with requests for information. |
Details entered by the enquirer into Swiss Assist’s website. Sales and account staff may collect information from an existing or potential customer. |
To respond to requests. To market our products and services where permitted by privacy laws. |
|
Information such as names, business contact details, professional and business details of customers and potential customers, and their dealings with Swiss Assist. |
From customers when asking Swiss Assist to respond to tenders and other requests for products and services or when Swiss Assist is providing products and services to them. By Swiss Assist account staff for customer administration such as invoicing. Marketing and sales staff may collect information volunteered by individuals during trade shows, conferences, industry networking events and product demonstrations. |
To supply products and services. To manage Swiss Assist’s dealings and potential dealings with customers. To market our products and services, where permitted by privacy law. |
|
Information about applicants for employment or contractual positions with Swiss Assist. |
From interview responses, CVs, referees, previous employers, recruitment agents, and history and details from relevant educational institutions and contracting agencies. |
To assess applications for employment or contractual position. |
|
Information about Swiss Assist’s employees and contractors relevant to their employment or contract with Swiss Assist. |
Through the hiring process. From staff directly such as for example emergency contact. From other Swiss Assist staff and customers’ staff (for example performance measurement). |
For Swiss Assist to fulfil responsibilities as employer and contractor. For Swiss Assist to fulfil responsibilities to its customers. |
|
Information such as security footage. |
Through video surveillance images (CCTV). |
To provide a safe and secure environment for Swiss Assist staff and visitors. To provide security for Swiss Assist facilities and assets. |
|
Information such as names, business contact details and dealings with suppliers and potential suppliers to Swiss Assist. |
Through communication with suppliers such as emails and order forms. |
To manage Swiss Assist’s dealings and potential dealings with suppliers. |
|
Health and medical information such as personal health records or medical screening results. |
Through use of Travel Oracle facilities, medical screening tools, requests for medical assistance, pre-authorisation or medical reimbursement. |
To supply health services products. |
|
Telephone Call information |
Through any calls placed to Swiss Assist. |
For training, administrative and business purposes. To comply with applicable legislation. To provide services as requested. |
How does Swiss Assist handle your Personal Information?
Applicable laws: Swiss Assist is bound by local and regional applicable privacy and data protection laws and regulations.
How is it held? Security is a high priority for Swiss Assist and to protect the personal information that we collect we have implemented appropriate organisational, technical and physical safeguards to prevent unauthorised access or disclosure. We require the same high standard of information security and information management of third parties we share your data with.
Personal information held by Swiss Assist is stored on Swiss Assist’s secure servers. In some circumstances, it may be held on a third party’s infrastructure where product or service delivery is outsourced. Access controls are applied to limit access to personal information to those individuals with a legitimate business requirement.
Who is the personal information disclosed to? Swiss Assist will only use and disclose personal information for the primary purposes for which it was initially collected, or for purposes which are directly related to one of Swiss Assist’s functions or activities. As a general rule, Swiss Assist will not use or disclose personal information to any third parties except:
- To Swiss Assist Group companies (please see the Regulatory Info tab), for the same purposes as listed above;
- To third parties engaged to provide services in connection with the purposes mentioned above (e.g. Hospitals and Clinics, service providers with whom Swiss Assist has partnerships, for technical services and maintenance on infrastructure, reference checks for job applicants);
- If consent has been obtained;
- If the use or disclosure can reasonably be expected, or the data subject has been informed; and
- If it is otherwise permitted, authorised or required by applicable law.
Cross Border Transfer of personal information: Personal information might be subject to international transfer if necessary in order to provide the service. Swiss Assist may transfer the personal information cross border to recipients in countries including but not limited to the EU, US, New Zealand, Australia, Singapore and the country in which the data subject may be travelling and/or receiving medical treatment.
Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type for system administration and to report information for research purposes. This is anonymous statistical data and does not identify any individual.
We may also use cookies to improve the functionality of our website. Cookies are small text files stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive and which helps to improve our site and to deliver a better, more personalised service. You may refuse to accept cookies by activating the settings on your browser which allow you to refuse the setting of cookies. However, as a result you may be unable to access certain parts of our site. For more information on cookies please visit: http://www.aboutcookies.org/
Changes to this Privacy Policy
Changes to this Privacy Policy will be posted on this page with an updated revision date. If we make significant changes to the Policy that materially changes our privacy practices, we may also notify you by other means, such as sending an email or posting a notice on the main website. This policy was last updated May 2016.
Your Rights
You have the following rights:
- Access a copy of the personal information held by Swiss Assist.
- Correct the information if it is inaccurate.
- Complete or clarify the information if it is incomplete or equivocal.
- Erase the information if it has been collected without adherence to legal requirements.
- Complain if you consider Swiss Assist has breached its privacy obligations.
Subject Access Right
You have the right to access personal information held about you. To do so you must provide a written request to Swiss Assist including as much information as possible to enable us to comply with your request as quickly as possible. Please see contact details below.
How To Make a Complaint
If you have any concerns or a complaint regarding our collection and use of your personal information, or a possible breach of your privacy, please send them to: privacy@healix.com or write to us at the address listed below.
We will treat your requests or complaints confidentially and contact you within a reasonable time after receipt of your complaint to address your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.
If you do not believe your complaint is managed appropriately you have the right to escalate the complaint to the applicable Data Protection Authority. Please request information from the Data Protection Officer using the Contact Details below.
Contact Details
Any questions, comments or requests regarding this policy should be addressed to the Data Protection Officer at: privacy@healix.com
Or by mail:
Data Protection Officer
Swiss Assist
Swiss Assist House
Esher Green
Esher
Surrey
KT10 8AB
UK
You can also find the regulatory information on the Swiss Assist Group of Companies at http://healix.com/regulatoryinfo.