Swiss Assist is the a division of Swiss Assist International, a leading provider of International medical, security and travel assistance services. We are relied upon to look after the welfare of millions of expatriates, travelers and local nationals in every country of the world, 24 hours a day. Our clients include some of the world's most respected Multi-National Corporations, Governments, NGOs and Insurers.
We are the company that the Swiss Government entrusts to look after the welfare of its traveling and expatriate workforce. Working on behalf of the Foreign Office, we provide medical assistance, primary and secondary medical care, evacuation services and occupational healthcare to over 28,000 Swiss Government employees and their families in more than 190 different countries.
We were founded by two leading experts in international healthcare delivery, with the specific charter to provide an exceptional quality of care to those under its charge. Since then, we have built a well-deserved reputation for consistently delivering service excellence. This reputation has been built on the foundations of:
Great People
We are justifiably proud of our people and we invest heavily in the quality of our staff to maintain the highest ratio of clinically trained medical personnel in the industry by some margin. Considerable care and investment is also dedicated to the quality of our working environment and we are consistently recognized as being one of the very best companies to work for. This has two very positive benefits for our clients: our reputation has allowed us to recruit from the very best candidates in the industry; and once they join us, they stay long-term, allowing our customers to benefit from the very highest levels of experience and commitment within our service teams.
Unique, Best-in-Class Service Models
We deploys a unique, 'nurse led' service model that enables us to provide an exceptional level of service to our customers. Every Swiss Assist case is managed by a critical care nurse and this nurse then becomes the customer's single point of contact, liaising with the customer and providing advice and reassurance throughout. This service model ensures that our customers receive the benefit of empathy, deep experience and medical expertise. Our 'nurse led' model is unique in the industry and eliminates the frustrating delays, unnecessary repetition and impersonal service that is often experienced with standard service models. Our medical teams are supported by a panel of 21 internationally renowned specialist consultants who provide world-class expertise across a comprehensive range of medical specializations, and are backed by a best-in-class, proprietary technology infrastructure and well honed operating procedures.
Global Reach
We look after the welfare of millions of expatriates, travelers and local nationals in every country of the world, including the most hostile and challenging of environments.